FREQUENTLY ASKED QUESTIONS

How many toys can I borrow?

Each member family can loan out up to 6 toys at a time. You can always borrow less if that suits you better.

Why can't I renew my toys?

This may be for a few reasons:  you may have loaned out one of our high value toys that does not allow renewal to ensure that other families have the opportunity to borrow the toy/s.

OR

The toy you have borrowed has been requested by another family through our library system, so at the end of your borrowing time we put it aside for the next family.

What do I do if I can't return my toys on time?

Just let us know! A quick email or message and the committee will make note of it. We don't charge any late fees.

Can I loan from one branch and return at the other?

Yes, we want members to have the flexibility of visiting Coolbellup or Atwell, whichever is convenient for you. Some very large toys may not be able to be stored at Atwell, so please check this when borrowing.

Can I donate toys?

Yes, we are always looking for toys in good condition (clean, working, not fluffy) to add to our collection. If you have toys that you'd like to donate, please tell us either in person during one of our sessions or let us know via email.

My membership has expired. How do I renew?

You will have received an automated email from us with our banking details. You can also pay by card at the library using our Square Reader.

​

If you pay by bank transfer, please email us a confirmation screenshot..

I can't volunteer anymore. Can I change to non-active?

We value our member volunteers, as without you we cannot run sessions, but we understand sometimes things don’t go as we expect and your availability can change. You may need to pay a fee, usually depending on the number of volunteering duties outstanding. Send us an email or have a chat with the librarian when you next visit.

​​