FREQUENTLY ASKED QUESTIONS

How many toys can I borrow?

Each member family can loan out up to 6 toys at a time - though you can always borrow less if that suits you better.

Why can't I renew my toys?

This can be for a couple of reasons: 1,  you may have loaned out one of our high value toys, this means that we want to encourage more families to borrow the toy/s or, the toy you have borrowed has been requested by another family through our library system, so at the end of your borrowing time we put it aside for the asking family 

What do I do if I can't return toys on time?

Just let us know! A quick email or message and the committee will make note of it. We don't charge any late fees.

Can I loan from one branch and return at the other?

Yes, we want members to have the flexibility of visiting Coolbellup or Atwell, whichever is convenient for you. Some very large toys may not be able to be stored at Atwell, so please check this when borrowing.

My membership has expired, how do I renew?

You would have received an automated email from us with banking details to make payment to. Or if you prefer, when you visit you can use our Square Reader to pay by card.

 if you choose to pay by bank transfer please email us a confirmation photo as well.

I can't volunteer anymore, can I change to non active?

We value our member volunteers as without you we just cannot run sessions, but we understand sometimes things don’t go as we expect and your availability can change. This table shows the nominal fee that would apply, depending on the number of volunteering duties outstanding. Just send us an email.

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